NEW CONSULTING

CSS® COMPLETE SERVICE SOLUTIONS: WE TAKE CARE OF EVERYTHING!

OUR CSS® PROGRAM IS A FULL SERVICE SOLUTION FOR ALL YOUR CUSTOMER SERVICE TRAINING, CONSULTING, & SERVICE MANAGEMENT NEEDS.

Your fast-paced business needs full service solutions! Our CSS® program provides you with 10 things:

1. A clear understanding of your service deficiencies and the path to correct these issues

2. A strategy that boosts team morale, brings accountability, as well as service clarity for your customer-centric team members/leaders.

3. An immersive training program tailored to your specific needs that you have access to for life

4. A process that has A.R.M.S. (Achievable, Repeatable, Measurable, Scalable)

5. A list of service tools from online courses to focus groups to help you deliver exceptional service

6. A personal touch as Michael will be onsite or virtually leading your service initiatives with your team and leadership

7. A proven formula that enables your team to master the 6 service practices found in every business known for exceptional customer service

8. A full service approach that enables your team to thrive and focus on other important aspects of your business

9. Service data management reports that provides you with the actionable information to use throughout your team

10. A mission-minded customer service framework that will serve you for a lifetime

WE WANT TO HELP YOU MAKE AN IMPRINT!

IMPRINT: "to make an impression on an individual or group to the extent that they follow you regardless of other options or circumstances."

Can the level of your current customer service be described as making this type of an imprint?

WHAT IF...

Your team received training using the same 6 core practices found in global organizations that are known for exceptional service?

Your customers would pay you up to 17% more for your current products and services?

Your team discovered a mission beyond their paycheck that helped them be more invested & engaged?

You began to attract, acquire, and retain more customers who follow you regardless of circumstances?

START A IMPRINTING® CONVERSATION NOW!

WHAT IS CUSTOMER RELATIONSHIP IMPRINTING?

'Imprinting' is hyper-customer loyalty!

This level of customer loyalty is produced when your organization executes 6 distinct customer service practices found in our Imprinting® methodology. In fact, every organization that's known for exceptional customer service all share these 6 practices! Our customer service consulting helps your team to master these 6 service practices and create fiercely loyal customers!

Have you ever wondered why some organizations consistently deliver exceptional customer service while others can't seem to crack the service code? Through our consulting services, your team will be able to deliver exceptional service, without exception!

WHAT ARE THE 6 IMPRINTING® SERVICE PRACTICES?

#1 Find A Way To Make Your Customer's Day (Every Day)

#2 Enlist & Empower Service Architects

#3 Develop Customer-Centric Employees

#4 Treat Brand & Service As Inseparable

#5 Nurture the (internal) Culture

#6 Steer Service With Systems

WHAT DOES THE CONSULTING INCLUDE?

Six-Sided Service will provide in-depth instruction and equip your team with the tools you need to consistently make an imprint on those you serve. As you learn to develop the muscles of each of these 6 practices, your team's service acuity will continue grow and become the service your customers have always wanted! We use a multi-faceted approach to discover, assess, train, and provide service systems to enable your team to deliver exceptional service without exception.

- Full Imprinting® consulting services

- On-site Imprinting® trainings

- Lifetime access to Imprinting® course

- SBV's-Custom training videos

- Micro-Trainings (Department trainings)

- Service data analyzation

- Custom published service content

- Surveys & focus groups

- Mystery shopper services

- Team accountability 'loops' & groups

- Ongoing Imprinting® service support

+ much more!

YOU NEED SOMETHING DIFFERENT!

Another customer loyalty campaign or employee incentive program will not produce this level of service your customers deserve. Everyone has businesses they are loyal to, will pay more money to, and will go out of their way to work with...even when there are other alternatives that are quicker or cheaper.

Why...?

One reason...exceptional service!

Our Imprinting® consulting services provides you with the ability to be exceptional as you integrate the 6 practices found in every organization known for great service.

Our consulting services will raise the service acuity of your entire organization! There is no greater way than to create a lasting imprint than to develop a custom tailored service strategy to your team and clients

Take the step towards delivering a more exceptional experience.

Let's start imprinting!

Let our consulting services use these 6 practices to transform your organization and deliver exceptional service without an exception!

Contact us today and let's begin making an imprint together!

To begin a consulting conversation, call (949) 245-0300 or click

BEGIN A CONSULTING INQUIRY NOW!

IT'S TIME TO GET OUT OF SERVICE TRIAGE!

Watch Michael's recent NBC interview where he describes the need to reinvest in your service efforts. Those that prioritize exceptional service are winning. And those stuck in service triage are simple just trying to keep staffed and have lost the ability to attract, acquire, and retain customers through their service practices.