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MAKE AN IMPRINT AT YOUR NEXT EVENT!

 

 

EMPOWER YOUR AUDIENCE

I Want Go Help You Generate Unforgettable Experiences That Leave a Lasting Imprint!

Imagine a bustling conference room, filled with eager faces, all anticipating the spark of inspiration that will transform their approach to customer service. That’s where I come in. I’m Michael Barnett, a best-selling author and dynamic speaker with a passion for reshaping the way organizations connect with their customers. My journey through the worlds of advertising and customer service has revealed powerful insights that can elevate your team's performance and create a culture of exceptional service.

I've witnessed firsthand the chasm that often exists between brand promises and customer experiences. In my early career, this gap ignited a fire within me to develop a solution—a revolutionary method I call Customer Relationship Imprinting. This unique approach integrates an organization’s identity, purpose, and mission into its service strategies, enabling teams to deliver on their promises and engage with customers in a meaningful way.

What Can Your Team Expect?

  • Challenging Insights: Break free from conventional thinking and embrace innovative customer service strategies.
  • Real-World Applications: Learn actionable techniques drawn from my experience with renowned organizations, including healthcare and Harley Davidson.
  • Empowered Team Members: Inspire your staff to create authentic connections that resonate with customers and drive loyalty.
  • Cohesive Strategies: Discover the Six-Sided Service model, a proven framework that enhances customer attraction, acquisition, and retention.
  • Transformational Results: Experience the profound impact of a customer-centric culture on both your clientele and organizational morale.

When you choose to have me speak at your next event, training day, retreat, or conference, you’re not just booking a speaker; you’re inviting transformation. My engaging presentation style connects with audiences on a personal level, igniting passion and motivating teams to elevate their customer service efforts. Together, we can create a lasting imprint that resonates with everyone your organization serves.

Let’s take your service experience to the next level and empower your audience to unlock their full potential. The journey to exceptional service begins with a single step—connect with me today!

-Michael Barnett

 

CLICK HERE TO INITIATE BOOKING INQUIRIES!

Book Michael today! Make an imprint at your your next event or training.

KEYNOTE & WORKSHOP SPEAKING TOPICS

(Michael will meet with your leadership and tailor the topics below to connect with your specific objectives.)  

 

UNLOCK & ACTIVATE CUSTOMER RELATIONSHIP IMPRINTING!

Moving your organization from ‘acceptable’ service to exceptional customer experiences.

  • Discover the adjustments that can take your service from average, or 'acceptable,' to exceptional!
  • Begin to see your people, processes, and policies through a new service lense that enables you to recognize service deficiencies, capitalize on service wins, and develop a process that makes your exceptional service repeatable, scalable, and memorable.
  • Client quote: "Stellar presentation! I always thought our service was good...and it was, but good service didn't get us great results. Michael helped our staff to see the difference between our current service and exceptional. More importantly...he gave us a road map to get there!"
click this email address: info@sixsidedservice.com to initiate booking interests

 

CREATING RELATIONAL VELCRO!

Find a way to make your customer’s day…and make it stick!

  • Learn to apply the first of 6 elements to ensure exceptional service without exception by creating more meaningful interactions with you customer, clients, or patients.
  • Creating great overall outcomes, begins with creating customer experiences that are exceptional.
  • Practical and helpful engagement tools to elevate your customer's experience, create greater customer retention,  and referrals.
  • Client quote: "My staff and I were pleasantly surprised at Michael's insight, and ability to create memorable hooks for us to use on Monday!"
click this email address: info@sixsidedservice.com to initiate booking interests

 

IMPRINTING ON YOUR CUSTOMERS FOR LIFE!

Customer Relationship Imprinting-the 6 elements to ensure exceptional service without exception 

  • Based on Michael's best-selling book, 'Customer Relationship Imprinting', learn to unlock & activate the 6 practices found in every business that delivers exceptional service!
  • Turn customer loyalty into customer imprinting by discovering the methods to attracting, acquiring, and and retaining customers who follow you regardless of circumstances!
  • Client quote: "I'm a believer! At first, I was skeptical about Customer Relationship Imprinting, since I have been taking good care of my clients for decades. But Michael's imprinting strategy really changed the way I think, and my team thinks about customer service. The 6 practices are now helping us deliver a greater level of service in 6 months than I have never seen in my previous 30 yearsl"
click this email address: info@sixsidedservice.com to initiate booking interests

 

TURN-ON CUSTOMER-CENTRIC THINKING WITH YOUR TEAM.

5 service triggers to help your team turn-on the Internal Service Switch."

  • Don't you wish there was a switch you could flip to turn-on customer-centric thinking?
  • Are you having trouble motivating employees be more engaged and customer-centric?
  • If "employees today just don't care," why are there organizations that are attracting, motivating, and retaining a larger percentage of employees than most...even in a post COVID culture?
  • Do you have difficulty  keeping good employees, or getting your service expectations through to your team?
  • Client quote: "Yes! Michael's presentation was inspiring, practical and has given our Executive Team a lot to consider. No more excuses...we are turning-on the service switch. THANK YOU, MICHAEL!"
click this email address: info@sixsidedservice.com to initiate booking interests

 

BEING A SERVICE ARCHITECT THAT DESIGNS EXCEPTIONAL CUSTOMER EXPERIENCES.

To build exceptional service, you need to enlist & empower 'Service Architects' to create lasting positive service outcomes.

  • Who is championing the cause of service at your organization? Give them the tools to create service change!
  • Everything rises and falls because of leadership. Your service efforts needs leaders at every level of your organization to help design and deliver the level of service you know your team is capable of...Service Architects are the key.
  • Client quote: "Thank you, Michael. We have had so many false starts with programs created at the top of our organization. We now have a clear path to immerse our team within every department to be service-minded. Great workshop!"
click this email address: info@sixsidedservice.com to initiate booking interests

 

MATCH & FUSE. (For Ad Agencies & Marketing Professionals)

Ignite your customer service by strategically combining your customer service and brand efforts.

  • Discover a strategy to integrate your service and marketing efforts that involve more than Yelp reviews and social media service quotes.
  • Client quote: "As a CMO I am always looking for ways to generate brand awareness and Michael's training helped weave our brand and service together in a way that our customers have become greater brand ambassadors, and our brand promises are being kept!"
click this email address: info@sixsidedservice.com to initiate booking interests

 

ALL PRESENTATIONS ARE CUSTOM TAILORED TO YOUR TEAM TO PROVIDE THE GREATEST IMPRINT! 

 

 

TESTIMONIALS FROM KEYNOTE & WORKSHOPS

 
"Exceptional presentations and content!"  
 
"Interesting & very useful"
 
"Engaging, entertaining, and interactive."
 
"Michael's great!"
 
"I wish our team could hear Michael speak every week!"
 
"I was skeptical about 'Customer Relationship Imprinting,' but Michael has made me a believer."
 
"Michael has a way of making people express themselves."
 
"Michael is very passionate about what he is teaching and he brings new ideas every week."
 
"I like the six-sided service explanation, that if we focus on these 6 practices, we will see a significant change. Well, it's 6 months after Michael investing in us, and we are experience great feedback on our service from clients by applying these 6 practices that Michael and his team shared with us."
 
"Michael's a very positive, kind man, and you see with which love and enthusiasm he's doing his job.That's really great and motivating!"
 
"Michael is a good mentor."
"I liked that the activities were entertaining."
 
"Michael has been very helpful in teaching us how to be patient and how to interact in a proper manner with clients"
 
"Great insight, especially when given real case examples."
 
"Michael has been a good coach."
 
"I began to look forward to the trainings and sitting with Michael. It is a good way to add positive energy and mentality to my work week."
 
"Very insightful"
 
"I truly enjoy the safe space being provided by him to be able to share personal experiences."
 
"Its a great experience and Michael is great."
 
"I have received helpful ways to step aside and really focus on how I can make a client's day or even find a solution to fix their needs."
 
"Michael is great. Training are informational and intertaining."
 
"Great liveliy and entertaining presentations. Thank you!"
 
"Michael is a great motivator"
 
"I like that everything to train us can be used, not only professionally, but personally."
 
"I like the variety in the customer experience trainings."
 
"Michael is great at what he does. His examples resonate well with us."
 
"The trainings are very interacting I learn something new at every training."
 
"it is an eye opener to know we can improve current circumstances to achieve a positive outcome where our patients experience an exceptional experience at our clinics."
 
"Michael, you had my full attention every time and was enlightening."
 
"I like that there are workbooks to fill out, and we are able to keep for future reference."
 
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
 
"Excellent trainings!"
 
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
 
"I love the stories shared during the training."
 
"Very knowledgeable and thorough." 
 
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
 
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
 
"Great speaker very motivational to start the week with a positive attitude."
 
"Michael is a very good speaker"
 
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
 
"I appreciate how he can read the room and know how to keep us engaged."
 
"Great source of training material and entertaining." 
 
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
 
"I think Michael is a great public speaker and he does really well with the trainings."
 
"The trainings are entertaining  I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
 
"I am pleased with the trainings, I like the stories because they make you understand the content."

Book Michael today! Make an imprint at your your next event or training.