THE PROVEN IMPRINTING® SYSTEM FOR DELIVERING EXCEPTIONAL CUSTOMER SERVICE
WHAT IS IMPRINTING?
'Imprinting' is 'hyper-customer loyalty.' Our unique service approach will help your team make a greater imprint on those you serve. Experience improved service as your team applies the practical, creative, educational, and affordable Imprinting® system concepts.
- Learn the 6 practices found in every business that is delivering consistent exceptional service
- Give your service A.R.M.S., (Actionable, Repeatable, Measurable & Scalable) service processes
- Experience motivational and educational in-person & on-demand imprinting training
- Receive lifetime access to all digital Imprinting trainings & resources
- See improved feedback loops and deeper service measurement procedures
- Discover the power of training that puts every team member on the same page
- Receive easy to remember service concepts for your customer/patient-facing team members
TOGETHER...LET'S MAKE AN IMPRINT!
As seen on
IMPRINTING TESTIMONIALS
"Customer relationship Imprinting provides a unique perspective on how to empower your workforce."
Costco
"Michael and his team deliver! We have been blown away at all they have done to help us exceed patient expectations."
Loma Linda University Medical Center
"Michael has helped us unlock our potential with customers! As a result of Customer Relationship Imprinting, and this partnership, our team now finds more ways to achieve 'Relational Velcro' and make our customer's day."
Harley Davidson
"Michael understands the needs/wants of today's consumer. This unique approach to customer service will increase sales and profit at any business!"
David Farnum, Carl's Jr. Franchisee of the year and #1 ranked Carl's Jr. in the U.S.
"Michael provides a brand new insight to what triggers a customer's loyalty and profitability. Everyone thinks of customers in terms of service, satisfaction and loyalty. Those are all byproducts of Customer Relationship Imprinting.
Jeffrey Gitomer, "The King Of Sales," New York Times Best Selling Author
"Michael exceeded our expectations! We would highly recommend His training."
BYU
"Michael has played a very strategic role in the development of our team that has enabled us to expand our imprint with customers like never before."
Polamarketing.com
"Michael's description of a 'Service Architect' hits at the heart of the work leaders throughout an organization do to support this dynamic and internal aspect of business."
Roar Beverages Inc
WHAT PEOPLE SAY ABOUT THE CUSTOMER RELATIONSHIP IMPRINTING EXPERIENCE
"The trainings are very interactive. I learn something new at every training."
"Great lively and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
GET IMPRINTING RESOURCES!
We have several imprinting resources to help you and your team deliver exceptional Service.
GET IMPRINTING RESOURCES HERE!
