DRAMATICALLY IMPROVE YOUR SERVICE BY UTILIZING OUR PROVEN IMPRINTING® METHODOLOGY
“We will give you fiercely loyal customers, a mission-minded team that delivers exceptional service, and a service framework that will serve you for a lifetime!”
THOSE THAT BENEFIT FROM OUR SERVICES:
- Organizations that place a high value on service
- Those that struggle motivating & retaining team members
- Leadership that's ready to get their team out of service triage, and deliver exceptional service experiences
- Teams experiencing 'service fog' and looking for a clear path to consistent improved outcomes
- Organizations ready to invest in making an imprint on those they serve
IF THIS DESCRIBES YOUR ORGANIZATION LET'S BEGIN AN IMPRINTING® CONVERSATION!
SELECT IMPRINTING® TESTIMONIALS
HARLEY DAVIDSON
"As a result of Imprinting®, and this partnership, our team now finds more ways to achieve more 'Relational Velcro' and make our customer's day."
LOMA LINDA UNIVERSITY MEDICAL CENTER
"Michael and his team deliver!"
CARL'S JR.
"Michael understands the needs/wants of today's consumer. This unique approach to customer service will increase sales and profit at any business!"
Franchisee of the year and #1 ranked Carl's Jr. in the U.S.
WHOLE BODY WELLNESS
"Michael's trainings are amazing, interactive, and effective. Our patient touch has improved substantially and so has our production!"
MARKER BROADCASTING
"Great presentation! Michael packs a lot into his short presentation with our team. Very Impressed...and surprised at the amount of tips he shared with us!"
BYU
"Michael exceeded our expectations! We would highly recommend His training."
POLA MARKETING
"Michael has played a very strategic role in the development of our team that has enabled us to expand our imprint with customers like never before."
ROAR BEVERAGES
"Michael's training hits at the heart of service excellence!"
WHAT IS IMPRINTING®?
'Imprinting' is hyper-customer loyalty that's produced when your organization executes, in tandem, the 6 distinct customer service practices found in our Imprinting® methodology. In fact, organizations that are known for exceptional service, all share these 6 practices! These practices are at the core of what is needed to make a greater imprint on those you serve. What's missing from your service efforts? You can begin your Imprinting® journey and discovering these 6 elements that ensure exceptional service without exception by reading your free copy of Michael's best-selling book, 'Customer Relationship Imprinting.'
"I am here to assist your organization in making a greater imprint on those you serve. My first investment in you is to gift you my book for free! Enjoy, and let me know how I can be of service to you" -Michael
HOW CAN WE SERVE YOU?
We have many ways to improve your customer service efforts. Let us know how we can serve you today!
WHAT CLIENTS SAY ABOUT IMPRINTING®
"The trainings are very interactive. I learn something new at every training."
"Great lively and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
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IN 12 MONTHS WILL YOUR CURRENT SERVICE PLAN TRANSFORM YOUR TEAM, SERVICE EXPERIENCES, AND YOUR BOTTOM LINE?
EXPLORE THE 12 MONTH IMPRINTING® PLAN
THE PROVEN PLAN THAT TRANSFORMS YOUR SERVICE IN 1 YEAR!
WHAT WILL WE PROVIDE?
- Full Imprinting® consulting services
- On-site Imprinting® trainings
- Lifetime access to Imprinting® course
- SBV's-Custom training videos
- Micro-Trainings (Department trainings)
- Service data analyzation
- Custom published service content
- Surveys & focus groups
- Mystery shopper services
- Team accountability 'loops' & groups
- Ongoing Imprinting® service support
WHAT TYPE OF CONTENT CAN YOU EXPECT?
SEE SAMPLE CONTENT BELOW FROM OUR COURSES (INCLUDED IN THE '12 MONTH IMPRINTING'® PLAN) BELOW
Our unique approach will help your team make a greater imprint on those you serve! Give us 12 months and we will transform your service!
WHEN IS THE BEST TIME TO BEGIN THE '12 MONTH IMPRINTING'® PLAN?
A year ago. The second best time is now!
DON'T LEAVE WITHOUT YOUR FREE BOOK!
Let me invest in you by gifting you my book for free! Enjoy, and let me know how I can be of service to you" -Michael