"The one-day workshop was practical, inspirational, and was a great team builder for us!"
Imprinting® Workshops:
Immersive workshops that lead to customer service excellence
One of the most impactful ways to connect your team to service, is through an Imprinting® workshop. The 1-Day Imprinting® Workshop will provide your team a great foundation to implement the 6 service practices found in every organization known for exceptional service.
WE HAVE A GREAT DAY PLANNED FOR YOUR TEAM!
Our 1-Day Imprinting® workshop is one of the best opportunities for organizations to kick-start or realign their service efforts. And now, for the first ever, we are making the one-day workshop the most affordable option available to organizations wanting to make an imprint on their team and those they serve.
WHAT IS THE INVESTMENT FOR THIS ONE-DAY WORKSHOP?
Let's get straight to our best offer ever! We will provide everything below for an investment of just $280 per person! (20 person minimum/price includes travel/accommodations for Michael anywhere in the continental U.S....yes, this is a great deal!) Pricing is capped at $14,000 so if your team exceeds 50 participants, your costs do not increase
WHAT CAN I EXPECT?
IN ONE WORD...'TRANSFORMATION!'
Receive a 5 Hour Training with Michael In-Person OR Virtual
The content of this workshop will enable your team to understand the 6 practices found in every organization delivering exceptional service, they will get practical tools to deliver greater service experiences
Each participant will receive a copy of Michael's best-selling book, 'Customer Relationship Imprinting!'
The trainings are interactive, engaging and inspirational
Your team will help to craft a customer journey map and see their role in the overall service initiatives of your organization
Participants will be given tools to be more customer-centric, mission-based, and will be learn additional soft-skills training
Your team will identify a Service Architect in your group that will help to champion the cause of service after the workshop is over
There will be group settings, individual exercises, as well as role playing opportunities
WHO IS THIS WORKSHOP FOR?
This is an event that your customer-facing team members, C-Suite leadership, managers, HR, and other team members can all benefit from.
Prior to our workshop, Michael will speak with your leadership to get a clear picture of the current state of service, so the workshop can be tailored to your specific needs. Our team will provide the insight, training, and results that will transform your service!
WORKSHOPS FILL-UP FAST
We've never offer a full day workshop for this price, so if you are interested, please begin the process ASAP, as Michael has limited spaces for the number of workshops we can schedule.
Begin the 1-Day Imprinting® Workshop inquiry by filling out this interests form
Yes, I am interested in the 1-Day Imprinting® Workshop
WORKSHOP TESTIMONIALS
"Exceptional presentations and content!"
"Interesting & very useful"
"Engaging, entertaining, and interactive."
"Michael's great!"
"I wish our team could hear Michael speak every week!"
"I was skeptical about 'Customer Relationship Imprinting,' but Michael has made me a believer."
"Michael has a way of making people express themselves."
"Michael is very passionate about what he is teaching and he brings new ideas every week."
"I like the six-sided service explanation, that if we focus on these 6 practices, we will see a significant change. Well, it's 6 months after Michael investing in us, and we are experience great feedback on our service from clients by applying these 6 practices that Michael and his team shared with us."
"Michael's a very positive, kind man, and you see with which love and enthusiasm he's doing his job.That's really great and motivating!"
"Michael is a good mentor."
"I liked that the activities were entertaining."
"Michael has been very helpful in teaching us how to be patient and how to interact in a proper manner with clients"
"Great insight, especially when given real case examples."
"Michael has been a good coach."
"I began to look forward to the trainings and sitting with Michael. It is a good way to add positive energy and mentality to my work week."
"Very insightful"
"I truly enjoy the safe space being provided by him to be able to share personal experiences."
"Its a great experience and Michael is great."
"I have received helpful ways to step aside and really focus on how I can make a client's day or even find a solution to fix their needs."
"Michael is great. Training are informational and intertaining."
"Great liveliy and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"The trainings are very interacting I learn something new at every training."
"it is an eye opener to know we can improve current circumstances to achieve a positive outcome where our patients experience an exceptional experience at our clinics."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
Begin the 1-Day Imprinting® Workshop inquiry by filling out this interests form
Yes, I am interested in the 1-Day Imprinting® Workshop