Imprinting® Workshops:
Immersive workshops that lead to customer service excellence
One of the most impactful ways to connect your team to service, is through an Imprinting® workshop. The 1-Day Imprinting® Workshop will provide your team a great foundation to implement the 6 service practices found in every organization known for exceptional service.
WE HAVE A GREAT DAY PLANNED FOR YOUR TEAM!
Our 1-Day Imprinting® workshop is one of the best opportunities for organizations to kick-start or realign their service efforts. And now, for the first ever, we are making the one-day workshop the most affordable option available to organizations wanting to make an imprint on their team and those they serve.
WHAT IS THE INVESTMENT FOR THIS ONE-DAY WORKSHOP?
Let's get straight to our best offer ever! We will provide everything below for an investment of just $280 per person! (25 person minimum/price includes travel/accommodations for Michael anywhere in the continental U.S....yes, this is a great deal!) Pricing is capped at $14,000 so if your team exceeds 50 participants, your costs do not increase
WHAT CAN I EXPECT AT THIS WORKSHOP?
IN ONE WORD...'TRANSFORMATION!'
Receive a 5 Hour Training with Michael In-Person OR Virtual
The content of this workshop will enable your team to understand the 6 practices found in every organization delivering exceptional service, they will get practical tools to deliver greater service experiences
Each participant will receive a copy of Michael's best-selling book, 'Customer Relationship Imprinting!'
The trainings are interactive, engaging and inspirational
Your team will help to craft a customer journey map and see their role in the overall service initiatives of your organization
Participants will be given tools to be more customer-centric, mission-based, and will be learn additional soft-skills training
Your team will identify a Service Architect in your group that will help to champion the cause of service after the workshop is over
There will be group settings, individual exercises, as well as role playing opportunities
THIS TRAINING IS FOR YOUR ENTIRE ORGANIZATION.
THERE IS NOTHING LIKE AN ALL-DAY EVENT TO ALIGN CUSTOMER-FACING TEAM MEMBERS, MANAGERS AND C-SUITE LEADERS TO COLLECTIVELY ADDRESS, MAP, AND CULTIVATE SERVICE CHANGE FOR YOUR ORGANIZATION...TOGETHER!
Prior to our workshop, Michael will speak with your leadership to get a clear picture of the current state of service, so the workshop can be tailored to your specific needs. Our team will provide the insight, training, and results that will transform your service!
THESE WORKSHOPS FILL-UP QUICKLY
We've never offer a full day workshop for this price, so if you are interested, please begin the process ASAP, as Michael has limited spaces for the number of workshops we can schedule.
Begin the 1-Day Imprinting® Workshop inquiry by filling out this interests form
Yes, I am interested in the 1-Day Imprinting® Workshop
Partner with Michael for a 1-Day Workshop!
Click the '1-Day Imprinting® Workshop' image for more details.
WORKSHOP SPEAKING TOPICS
(Michael will meet with your leadership and tailor the topics below to connect with your specific objectives.)
UNLOCK & ACTIVATE CUSTOMER RELATIONSHIP IMPRINTING!
Moving your organization from ‘acceptable’ service to exceptional customer experiences.
- Discover the adjustments that can take your service from average, or 'acceptable,' to exceptional!
- Begin to see your people, processes, and policies through a new service lense that enables you to recognize service deficiencies, capitalize on service wins, and develop a process that makes your exceptional service repeatable, scalable, and memorable.
- Client quote: "Stellar presentation! I always thought our service was good...and it was, but good service didn't get us great results. Michael helped our staff to see the difference between our current service and exceptional. More importantly...he gave us a road map to get there!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
CREATING RELATIONAL VELCRO!
Find a way to make your customer’s day…and make it stick!
- Learn to apply the first of 6 elements to ensure exceptional service without exception by creating more meaningful interactions with you customer, clients, or patients.
- Creating great overall outcomes, begins with creating customer experiences that are exceptional.
- Practical and helpful engagement tools to elevate your customer's experience, create greater customer retention, and referrals.
- Client quote: "My staff and I were pleasantly surprised at Michael's insight, and ability to create memorable hooks for us to use on Monday!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
IMPRINTING ON YOUR CUSTOMERS FOR LIFE!
Customer Relationship Imprinting-the 6 elements to ensure exceptional service without exception
- Based on Michael's best-selling book, 'Customer Relationship Imprinting', learn to unlock & activate the 6 practices found in every business that delivers exceptional service!
- Turn customer loyalty into customer imprinting by discovering the methods to attracting, acquiring, and and retaining customers who follow you regardless of circumstances!
- Client quote: "I'm a believer! At first, I was skeptical about Customer Relationship Imprinting, since I have been taking good care of my clients for decades. But Michael's imprinting strategy really changed the way I think, and my team thinks about customer service. The 6 practices are now helping us deliver a greater level of service in 6 months than I have never seen in my previous 30 yearsl"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
TURN-ON CUSTOMER-CENTRIC THINKING WITH YOUR TEAM.
5 service triggers to help your team turn-on the Internal Service Switch."
- Don't you wish there was a switch you could flip to turn-on customer-centric thinking?
- Are you having trouble motivating employees be more engaged and customer-centric?
- If "employees today just don't care," why are there organizations that are attracting, motivating, and retaining a larger percentage of employees than most...even in a post COVID culture?
- Do you have difficulty keeping good employees, or getting your service expectations through to your team?
- Client quote: "Yes! Michael's presentation was inspiring, practical and has given our Executive Team a lot to consider. No more excuses...we are turning-on the service switch. THANK YOU, MICHAEL!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
BEING A SERVICE ARCHITECT THAT DESIGNS EXCEPTIONAL CUSTOMER EXPERIENCES.
To build exceptional service, you need to enlist & empower 'Service Architects' to create lasting positive service outcomes.
- Who is championing the cause of service at your organization? Give them the tools to create service change!
- Everything rises and falls because of leadership. Your service efforts needs leaders at every level of your organization to help design and deliver the level of service you know your team is capable of...Service Architects are the key.
- Client quote: "Thank you, Michael. We have had so many false starts with programs created at the top of our organization. We now have a clear path to immerse our team within every department to be service-minded. Great workshop!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
MATCH & FUSE. (For Ad Agencies & Marketing Professionals)
Ignite your customer service by strategically combining your customer service and brand efforts.
- Discover a strategy to integrate your service and marketing efforts that involve more than Yelp reviews and social media service quotes.
- Client quote: "As a CMO I am always looking for ways to generate brand awareness and Michael's training helped weave our brand and service together in a way that our customers have become greater brand ambassadors, and our brand promises are being kept!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
ALL PRESENTATIONS ARE CUSTOM TAILORED TO YOUR TEAM TO PROVIDE THE GREATEST IMPRINT!
TESTIMONIALS FROM KEYNOTE & WORKSHOPS
"Exceptional presentations and content!"
"Interesting & very useful"
"Engaging, entertaining, and interactive."
"Michael's great!"
"I wish our team could hear Michael speak every week!"
"I was skeptical about 'Customer Relationship Imprinting,' but Michael has made me a believer."
"Michael has a way of making people express themselves."
"Michael is very passionate about what he is teaching and he brings new ideas every week."
"I like the six-sided service explanation, that if we focus on these 6 practices, we will see a significant change. Well, it's 6 months after Michael investing in us, and we are experience great feedback on our service from clients by applying these 6 practices that Michael and his team shared with us."
"Michael's a very positive, kind man, and you see with which love and enthusiasm he's doing his job.That's really great and motivating!"
"Michael is a good mentor."
"I liked that the activities were entertaining."
"Michael has been very helpful in teaching us how to be patient and how to interact in a proper manner with clients"
"Great insight, especially when given real case examples."
"Michael has been a good coach."
"I began to look forward to the trainings and sitting with Michael. It is a good way to add positive energy and mentality to my work week."
"Very insightful"
"I truly enjoy the safe space being provided by him to be able to share personal experiences."
"Its a great experience and Michael is great."
"I have received helpful ways to step aside and really focus on how I can make a client's day or even find a solution to fix their needs."
"Michael is great. Training are informational and intertaining."
"Great liveliy and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"The trainings are very interacting I learn something new at every training."
"it is an eye opener to know we can improve current circumstances to achieve a positive outcome where our patients experience an exceptional experience at our clinics."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
Begin the 1-Day Imprinting® Workshop inquiry by filling out this interests form
Yes, I am interested in the 1-Day Imprinting® Workshop