Six Sided Service: customer service training, consulting, & speaking
We cover every side of your service by implementing the 6 practices found in every organization delivering exceptional service!
Who are we & what do we do?
Six-Sided Service is known for helping organizations move from 'acceptable' to exceptional service experiences using our Imprinting® methodology through training, consulting, & speaking services.
Six-Sided Service was founded by Michael Barnett, after he discovered the 6 service practices found in every business known for consistent exceptional service. These 6 practices were the basis for his best-selling book, 'Customer Relationship Imprinting.' What makes the Six-Sided approach unique, is that we don't just offer a few helpful service tips, tricks, or trainings that provide temporary service improvements. Instead we give you a service framework that will serve your organization for a lifetime! We help our clients master these 6 Imprinting® practices. Our approach helps businesses see a clear path through the service fog. From Harley-to-healthcare, Six-Sided Service has helped organizations of all shapes and sizes implement our Imprinting® methodology with great success.
Imprinting® will provide you with customized solutions that:
- Will transforms your customers into brand advocates
- Solves your most common service problems
- Creates a template that every team member can follow
- Attracts & develops motivated mission-minded employees
- Dramatically improves your internal culture
- Increases your revenue (The 17% Factor)
- Equips your leadership with a proven service strategy
Imprinting® provides you with A.R.M.S.
A-Actionable (you will have a proven strategy that your team can execute)
R-Repeatable (you will be able to provide a consistent exceptional customer experience
M-Measurable (you will be able to clearly identify your service wins & losses)
S-Scaleable (your service standards, concepts, & practices will grow with your organization)
Thank you for considering the Six-Sided Service for your customer service training and consulting needs. We believe that differentiating your organization through exceptional customer service practices provides a greater ROI than any other factor!
We look forward to the opportunity to help you make a greater imprint on those you serve.
Contact us today to begin an Imprinting® conversation!
