MICHAEL WILL BE YOUR NEW CXO
CAN I LEAD YOUR SERVICE TEAM?
"Imagine us working together as you add me to your leadership team as your new CXO. How much would your service team benefit from us working together? At a fraction of the price of hiring a typical Chief Experience Officer, I will bring my experience, leadership, and the ability to equip your team to deliver exceptional service. I can work in-person or virtually! As your CXO, you can contract my services for either short-term or long-term. Let's make an imprint, together!" -Michael
MORE THAN JUST THE CXO TITLE
Sometimes when organizations hire a consultant, there can be challenges for the customer-facing team members to connect with someone they view as an outsider. While you may consider just hiring Michael as a consultant, if you name him your CXO, he would be seen as a full fledged team member with your team as a leader, rather than viewed as a 'hired gun.'
Michael will use your email, communication platforms, attend leadership meetings, and be onsite for important service related trainings and meetings! He will be your active CXO.
While this is a service that is not for everyone, hiring Michael as your CXO can prove to be a helpful advantage to connect with your team, tap into his experience on another level, and integrate service initiatives more deeply into the DNA of your organization.
Hiring Michael as your CXO requires more dedicated timed, and he can only provide this for just a few clients. If using Michael in this capacity is a consideration for your organization, contact us today to ensure availability.
As you consider enlisting Michael's services as your CXO, spend some time reviewing this page and all that Imprinting® consulting includes.
WHAT IS CUSTOMER RELATIONSHIP IMPRINTING?
'Imprinting' is hyper-customer loyalty!
This level of customer loyalty is produced when your organization executes 6 distinct customer service practices found in our Imprinting® methodology. In fact, every organization that's known for exceptional customer service all share these 6 practices! Our customer service consulting helps your team to master these 6 service practices and create fiercely loyal customers!
Have you ever wondered why some organizations consistently deliver exceptional customer service while others can't seem to crack the service code? Through our consulting services, your team will be able to deliver exceptional service, without exception!
WHAT ARE THE 6 IMPRINTING® SERVICE PRACTICES?
#1 Find A Way To Make Your Customer's Day (Every Day)
#2 Enlist & Empower Service Architects
#3 Develop Customer-Centric Employees
#4 Treat Brand & Service As Inseparable
#5 Nurture the (internal) Culture
#6 Steer Service With Systems
WHAT DOES HIRING MICHAEL AS YOUR CXO INCLUDE?
Six-Sided Service will provide in-depth instruction and equip your team with the tools you need to consistently make an imprint on those you serve. As you learn to develop the muscles of each of these 6 practices, your team's service acuity will continue grow and become the service your customers have always wanted! We use a multi-faceted approach to discover, assess, train, and provide service systems to enable your team to deliver exceptional service without exception.
- Full Imprinting® consulting services
- On-site Imprinting® trainings
- Lifetime access to Imprinting® course
- SBV's-Custom training videos
- Micro-Trainings (Department trainings)
- Service data analyzation
- Custom published service content
- Surveys & focus groups
- Mystery shopper services
- Team accountability 'loops' & groups
- Ongoing Imprinting® service support
+ much more!
YOU NEED SOMETHING DIFFERENT!
Another customer loyalty campaign or employee incentive program will not produce this level of service your customers deserve. Everyone has businesses they are loyal to, will pay more money to, and will go out of their way to work with...even when there are other alternatives that are quicker or cheaper.
Why...?
One reason...exceptional service!
Michael's Imprinting® consulting services as your CXO provides you with the ability to be exceptional as you integrate the 6 practices found in every organization known for great service.
Hiring Michael as your CXO will raise the service acuity of your entire organization!
There is no greater way than to create a lasting imprint than to develop a custom tailored service strategy to your team and clients. Let Michael's consulting transform your organization so your team can deliver exceptional service without an exception under his proven methods and leadership!
Contact us today and let's begin making an imprint together!
To begin a CXO discussion,
Call (949) 245-0300 or click below