Shareable Customer Service Articles:
'Service Snippets' Are Free Shareable CX Articles
Short motivational service prompts for you to copy/edit & share in your next email, newsletter, or team communication
'Drops of Trust'
This article is about: The difficulty of gaining customers and the ease of losing them
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'The Delores Factor'
This article is about: recognizing, researching, & replicating great service behaviors
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'The Law of the Small'
This article is about: Small strategic changes produce significantly different outcomes
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'Relational Velcro'
This article is about: How to create more meaningful customer interactions
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'Different Frequencies'
This article is about: The value of distinguishing intention from outcomes
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'Obligation or Opportunity?'
This article is about: How your perspective helps to determines your level of service
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