Michael Barnett: Founder, Chief Service Architect, & President

Michael Barnett

Michael is the President & Chief Service Architect at Six-Sided Service. He is the lead trainer, and a keynote speaker known for his story-telling, humor, and practical application of his Imprinting® methodology. 

Michael helps organizations discover 6 distinct service practices that are found in virtually every organization known for exceptional service. These practices are the basis for his best-selling book, 'Customer Relationship Imprinting' and steer the Imprinting® trainings that are making an impact on organizations of all shapes and sizes.

From healthcare-to-Harley Davidson Michael has helped organizations realize their service potential by applying his Customer Relationship Imprinting strategies. He has brought a unique perspective to the customer service world that is both refreshing and insightful. 

Michael's journey to being a customer service and customer experience expert has been unconventional. While spending many years working in the advertising and brand space, Michael saw significant broken links between brand promises and service deliverables. This prompted him to begin assisting brands to make exceptional service their signature strength. Seeing an organization move from 'acceptable' service to exceptional service is what makes the Imprinting® path enjoyable, challenging, and rewarding.

Michael is driven by the hope that he can help others make a significant imprint on those they serve through speaking, training, and by trying to being a force for change. His personal mission is to leave people better than he found them, and lives by his service phrase, 'We were built to serve, and we serve to build." Michael seeks to build others around them by not only teaching about service but by serving those around him everyday. This is one of the reasons that Michael creates video content, articles and additional  helpful service resources to serve you and help you provide exceptional service without exception!

"I love to help others serve and I enjoy providing customer service training, consulting, online courses, and anything else I can do to increase your ability to deliver exceptional service experiences. I look forward to any opportunity to speak with and serve you in any way that I can. Now go and make a greater imprint on those under your care!"

Contact Michael directly at [email protected]