TESTIMONIALS FROM KEYNOTE & WORKSHOPS

"Exceptional presentations and content!"  

"Interesting & very useful"

"Engaging, entertaining, and interactive."

"Michael's great!"

"I wish our team could hear Michael speak every week!"

"I was skeptical about 'Customer Relationship Imprinting,' but Michael has made me a believer."

"Michael has a way of making people express themselves."

"Michael is very passionate about what he is teaching and he brings new ideas every week."

"I like the six-sided service explanation, that if we focus on these 6 practices, we will see a significant change. Well, it's 6 months after Michael investing in us, and we are experience great feedback on our service from clients by applying these 6 practices that Michael and his team shared with us."

"Michael's a very positive, kind man, and you see with which love and enthusiasm he's doing his job.That's really great and motivating!"

"Michael is a good mentor."

"I liked that the activities were entertaining."

"Michael has been very helpful in teaching us how to be patient and how to interact in a proper manner with clients"

"Great insight, especially when given real case examples."

"Michael has been a good coach."

"I began to look forward to the trainings and sitting with Michael. It is a good way to add positive energy and mentality to my work week."

"Very insightful"

"I truly enjoy the safe space being provided by him to be able to share personal experiences."

"Its a great experience and Michael is great."

"I have received helpful ways to step aside and really focus on how I can make a client's day or even find a solution to fix their needs."

"Michael is great. Training are informational and intertaining."

"Great liveliy and entertaining presentations. Thank you!"

"Michael is a great motivator"

"I like that everything to train us can be used, not only professionally, but personally."

"I like the variety in the customer experience trainings."

"Michael is great at what he does. His examples resonate well with us."

"The trainings are very interacting I learn something new at every training."

"it is an eye opener to know we can improve current circumstances to achieve a positive outcome where our patients experience an exceptional experience at our clinics."

"Michael, you had my full attention every time and was enlightening."

"I like that there are workbooks to fill out, and we are able to keep for future reference."

"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."

"Excellent trainings!"

"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."

"I love the stories shared during the training."

"Very knowledgeable and thorough." 

"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."

"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"

"Great speaker very motivational to start the week with a positive attitude."

"Michael is a very good speaker"

"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."

"I appreciate how he can read the room and know how to keep us engaged."

"Great source of training material and entertaining." 

"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."

"I think Michael is a great public speaker and he does really well with the trainings."

"The trainings are entertaining  I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."

"I am pleased with the trainings, I like the stories because they make you understand the content."