"Michael's presentation created the spark that ignited our organization's service excellence!"
Keynote Speaking:
Transformative presentations that drive customer service excellence
Michael Barnett delivers speaking experiences that produce real service results. His Imprinting® methodology, that provides the DNA for delivering exceptional customer service, is infused into every customized presentation. Michael's signature speaking style will inspire & motivate your organization to deliver exceptional service without exception.
MICHAEL'S SPEAKING PRODUCES REAL CHANGE & NOT JUST ENTERTAINMENT!
Benefits from applying Michael's presentation content:
- Reduced customer complaints
- Increased service excellence
- Lowered service labor costs
- Actionable service prompts that produces change
- Expanded brand impact
- An executable proven service framework
- Expanded loyalty that produces fiercely loyal customers
- Increased customer-centric employees
- Greater mission-focused internal culture
- Systematized service excellence
- Increased revenue
A Note From Michael
I Want To Help You Generate Unforgettable Experiences That Leave a Lasting Imprint!
"I am here to make your team dynamic! I want to speak with your team to inspire and motive them for real service growth and change. My proven Imprinting® approach integrates your organization’s identity, purpose, and mission into service strategies that enable your team to deliver exceptional service without exception!
I try to communicate in a style that connects with audiences on a personal level, that ignites personal passion and motivation to collectively produce organizational change. When your team is serving from a values-based disposition, rather than just behavioral change, real transformation can occur. This is the power of Imprinting®!
I would love the opportunity to serve you through speaking at your next event. Let's make an imprint together!"
WHAT CAN YOU EXPECT FROM MICHAEL'S KEYNOTE PRESENTATIONS?
When you choose to have Michael speak at your next event, you’re inviting transformation!
Get challenging insights
Break free from conventional thinking and embrace innovative customer service strategies.
Leave with real-world applications:
Learn actionable techniques drawn from my experience with organizations from healthcare to Harley Davidson!
See team members motivated & empowered
Inspire your staff to create authentic connections that resonate with customers and drive loyalty.
Discover A Cohesive Service Strategy
The Imprinting® methodology, a proven framework, is an executable strategy that'll serve your team for years to come
See transformational results:
Long after the event is over, you will experience the impact of actionable content that you can begin using Monday morning
KEYNOTE SPEAKING TOPICS
Michael will meet with your leadership and tailor the topics below to connect with your specific objectives.
UNLOCK & ACTIVATE EXCEPTIONAL CUSTOMER SERVICE!
Moving your organization from ‘acceptable’ service to exceptional customer experiences.
- Discover the adjustments that can take your service from average, or 'acceptable,' to exceptional!
- Begin to see your people, processes, and policies through a new service lense that enables you to recognize service deficiencies, capitalize on service wins, and develop a process that makes your exceptional service repeatable, scalable, and memorable.
- Client quote: "Stellar presentation! I always thought our service was good...and it was, but good service didn't get us great results. Michael helped our staff to see the difference between our current service and exceptional. More importantly...he gave us a road map to get there!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
CREATING RELATIONAL VELCRO WITH EVERY CUSTOMER...TO MAKE THEM STICK!
Find a way to make your customer’s day…and make it stick!
- Learn to apply the first of 6 elements to ensure exceptional service without exception by creating more meaningful interactions with you customer, clients, or patients.
- Creating great overall outcomes, begins with creating customer experiences that are exceptional.
- Practical and helpful engagement tools to elevate your customer's experience, create greater customer retention, and referrals.
- Client quote: "My staff and I were pleasantly surprised at Michael's insight, and ability to create memorable hooks for us to use on Monday!"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
IMPRINTING ON YOUR CUSTOMERS FOR LIFE!
Customer Relationship Imprinting-the 6 elements to ensure exceptional service without exception
- Based on Michael's best-selling book, 'Customer Relationship Imprinting', learn to unlock & activate the 6 practices found in every business that delivers exceptional service!
- Turn customer loyalty into customer imprinting by discovering the methods to attracting, acquiring, and and retaining customers who follow you regardless of circumstances!
- Client quote: "I'm a believer! At first, I was skeptical about Customer Relationship Imprinting, since I have been taking good care of my clients for decades. But Michael's imprinting strategy really changed the way I think, and my team thinks about customer service. The 6 practices are now helping us deliver a greater level of service in 6 months than I have never seen in my previous 30 yearsl"
CLICK HERE TO INITIATE SPEAKING INQUIRIES
TESTIMONIALS FROM KEYNOTE & WORKSHOPS
"Exceptional presentations and content!"
"Interesting & very useful"
"Engaging, entertaining, and interactive."
"Michael's great!"
"I wish our team could hear Michael speak every week!"
"I was skeptical about 'Customer Relationship Imprinting,' but Michael has made me a believer."
"Michael has a way of making people express themselves."
"Michael is very passionate about what he is teaching and he brings new ideas every week."
"I like the six-sided service explanation, that if we focus on these 6 practices, we will see a significant change. Well, it's 6 months after Michael investing in us, and we are experience great feedback on our service from clients by applying these 6 practices that Michael and his team shared with us."
"Michael's a very positive, kind man, and you see with which love and enthusiasm he's doing his job.That's really great and motivating!"
"Michael is a good mentor."
"I liked that the activities were entertaining."
"Michael has been very helpful in teaching us how to be patient and how to interact in a proper manner with clients"
"Great insight, especially when given real case examples."
"Michael has been a good coach."
"I began to look forward to the trainings and sitting with Michael. It is a good way to add positive energy and mentality to my work week."
"Very insightful"
"I truly enjoy the safe space being provided by him to be able to share personal experiences."
"Its a great experience and Michael is great."
"I have received helpful ways to step aside and really focus on how I can make a client's day or even find a solution to fix their needs."
"Michael is great. Training are informational and intertaining."
"Great liveliy and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"The trainings are very interacting I learn something new at every training."
"it is an eye opener to know we can improve current circumstances to achieve a positive outcome where our patients experience an exceptional experience at our clinics."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
Partner with Michael for a 1-Day Workshop!
Click the '1-Day Imprinting® Workshop' image for more details.