FRACTIONAL CXO 

(part-time) strategic service leadership 

Why choose this option?

- Expert guidance & training without full financial commitment 

- Early-stage transformation or testing CX investment

- Target short-term service wins

- Develop current service feedback loops and metrics to improve patient satisfaction

- This is a month-to-month partnership 

SHORT-TERM CXO 

(6-9 months) focused service impact  

Why choose this option?

- 60-80% cost savings vs. full-time employee. No long-term salary/benefits burden

- High ROI from targeted improvements

- Improve online and onsite reputation for select underperforming clinics

- Focus on top 2 service challenges and create specific processes, trainings, & systems to ensure long-term benefits

- Implement multi-site service practices ensure consistency of service

- Provide 3 enterprise-wide in-person/virtual service trainings to connect team members to exceptional service habits

- Develop current service feedback loops and metrics to improve patient satisfaction

- 6 or 9 month partnerships available 

LONG-TERM CXO

(12-24 months) exceptional service investment 

- Create a enterprise-wide service training course (includes lifetime access to customized on-demand training videos)

- 50-70% cost savings vs. hiring employee. No long-term salary/benefits burden

- Provide regular enterprise-wide in-person/virtual service trainings to ensure exceptional service habits

- Build accountability systems and 90-Day individual Action Plans for underperforming team members

- We will create a multi-faceted approach that improves patient experiences, team engagement, & revenue

- Provide onsite observations for all locations that includes executive reporting

- Develop internal culture to reduce turnover, improve team motivation & mission focus

- Improve online reputation across all locations

- Introduce and substantially improve feedback pipelines

- 12 month or 24 month partnerships (24 month option is dramatically discounted)