We create greater patient experiences for medical, dental, chiropractic, extended care, & specialized services
Exceptional Patient Experiences is a Necessity!
Mastering patient-centered care requires a greater training investment than every before.
Your service impacts patient outcomes more than any thing else you do! Organizations that realize the pressing need to deliver exceptional patient experiences will attract, acquire, and retain more patients, create more revenue, and solidify their service leadership in their field of practice. Your organization needs exceptional service!
With the increased access to information, health related apps, and a growing patient desire to understand and participate in decision making processes, hospitals, clinics, private practices, and specialist must adapt to this desire for collaborative experiences, or continue to lose their service footing. There has also been a service shift mentality. Your patients are no longer comparing your service to your competitors, but they are comparing your service skills to their last shopping experience, hotel stay, and professional service interaction they had.
What are you doing to ensure your service experiences are exceptional?
The need to improve patient experiences should be at the forefront of your organization's priorities. Six-Sided Service can assist your team to develop proven service systems, trainings that empower your team to deliver consistent exceptional patient experience , and insert a service framework that will serve your organization for a lifetime as you learn to master the six Imprinting® practices found in every business known for world-class service. Click here to view case study.
WE SOLVE SERVICE PROBLEMS
COMMON SERVICE RELATED ISSUES YOU MAY BE EXPERIENCING:
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The challenge to provide training that connects with every team member, regardless of their role
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Your unique challenges (multi-site, personalities, culture, etc.)
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Low employee motivation, engagement, & 'quiet quitting'
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The lack of time and resources dedicated to achieving service excellence
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'Service Fog:' A lack of clear service direction and strategy that customer-facing team members can understand and follow
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The frequency of upset, dissatisfied, or lack of patientloyalty
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The amount of HR time dedicated to service related issues
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Finding solutions to handle the people, processes, & policies that are impacting service excellence
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Ineffective service trainings
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Ongoing service deficiencies not being addressed
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Challenging brand/service reputation repercussions
HOW ARE WE DIFFERENT?
Other Consultants Provide:
More work for you
A hands-off Discovery phase that requires your team to supply most of the feedback through long surveys and focus groups. This gets sent back to you with a list of costly recommendations for improvement, without long-term sustainable service solutions, or a commitment to helping you be self-sufficient.
Lack of contact
Limited interaction with your team
A generalized approach
this fails to recognize the unique nuances found in the individual roles in your organization that impacts service
Six-Sided Service Provides:
A multi-pronged approach
We solve service problems and grow the service skills of your team
An in-depth Discovery process
We examine every location/department/team member,/workflows and discover deficiencies that impact service
A flat monthly fee
You get all our services for one price
Self-Sufficiency
We create a sustainable service model that we manage, and we use to develop your team members to continue the use, after our consultation is completed to ensure ongoing service success
The Six-Sided A.R.M.S. service model
Our approach ensures your service initiatives are Actionable · Repeatable · Measurable · Scalable
Team training
We help you to you meet the '5 unspoken needs of every patient' and master the six Imprinting® service practices found in every organization known for exceptional service.
A clear service strategy
We will identify issues, implement change, manage the entire process, and provide regular reporting to your leadership
Diverse trainings
You receive customized onsite training, virtual instruction, online courses with your branding, Micro-trainings (departmental trainings), custom-created on-demand video trainings that address specific departmental deficiencies your team is experiencing, and one-on-one trainings when necessary.
Additional content
You get customized content for newsletters, internal team communications (emails, Team portals, etc.)
Tools for your HR team
You receive guides for hiring the prioritizes service
New employee training
We provide NEO (New Employee Orientation) trainings, so every new team member will begin their work with a clear service expectation
Service data management
We collect, analyze, implement, alter, and improve service initiatives at every level of service based upon your data
Click here to view case study.
WHAT'S THE FIRST STEP?
Commit to creating exceptional service
1. Assess your willingness to begin creating real service change
2. Prepare to devote 12-24 months to invest in this process
3. Contact us to begin a service conversation
LET'S BEGIN A CONVERSATION
We are here when you are ready!
Everyone wants to deliver exceptional patient experiences. Committing to the process is the greatest barrier. Our team is here to serve you when you are ready to implement a proven service strategy that enables you to make a greater imprint on those you serve.
We look forward to speaking with you soon.