We provide service a proven methodology to assist retail & consumer brands deliver exceptional service
Consumers Won't Settle for Average Customer Service!
Exceptional service is the currency that creates the greatest brand distinction & success.
Your brand promises are delivered or destroyed by your service! Your customers determine your brand reputation. No matter the marketing campaigns, product or service selection, your service, and ability to solve customer problems impacts your brand reputation more than anything.
Businesses that realize the pressing need to deliver exceptional customer service experiences will attract, acquire, and retain more patients, create more revenue, and solidify their service leadership in their field of practice. Retail is difficult enough. Your customers won't settle for average service. Your customers are no longer comparing your service to your competitors, but they are comparing your service skills to their last shopping experience, hotel stay, and professional service interaction they had. Brands that are known for world-class service are the leaders in their industry, with greater market share, fiercely loyal customers, increased revenue, and less employee turnover.
While everyone agrees that service is important, is exceptional, not 'acceptable' service the priority of your business?
Six-Sided Service can assist your team to develop proven service systems, trainings that empower your team to deliver consistent exceptional customer service, and insert a service framework that will serve your organization for a lifetime as you learn to master the six Imprinting® practices found in every business known for world-class service.
WE SOLVE SERVICE PROBLEMS
COMMON SERVICE RELATED ISSUES YOU MAY BE EXPERIENCING:
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Low employee motivation, engagement, & 'quiet quitting'
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The lack of time and resources dedicated to service training
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'Service Fog:' A lack of clear service direction and strategy that customer-facing team members can understand and follow
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Your unique challenges (multi-site, personalities, culture, etc.)
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The frequency of upset, dissatisfied, or lack of customer loyalty
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The amount of HR time dedicated to service related issues
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Finding solutions to handle the people, processes, & policies that are impacting service excellence
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Ineffective service trainings
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Ongoing service deficiencies not being addressed
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Challenging brand/service reputation repercussions
HOW ARE WE DIFFERENT?
Other Consultants Provide:
More work for you
A hands-off Discovery phase that requires your team to supply most of the feedback through long surveys and focus groups. This gets sent back to you with a list of costly recommendations for improvement, without long-term sustainable service solutions, or a commitment to helping you be self-sufficient.
Lack of contact
Limited interaction with your team
A generalized approach
this fails to recognize the unique nuances found in the individual roles in your organization that impacts service
Six-Sided Service Provides:
A multi-pronged approach
We solve service problems and grow the service skills of your team
An in-depth Discovery process
We examine every location/department/team member,/workflows and discover deficiencies that impact service
A flat monthly fee
You get all our services for one price
Self-Sufficiency
We create a sustainable service model that we manage, and we use to develop your team members to continue the use, after our consultation is completed to ensure ongoing service success
The Six-Sided A.R.M.S. service model
Our approach ensures your service initiatives are Actionable · Repeatable · Measurable · Scalable
Team training
We help you to you meet the '5 unspoken needs' of every customer and master the six Imprinting® service practices found in every organization known for exceptional service.
A clear service strategy
We will identify issues, implement change, manage the entire process, and provide regular reporting to your leadership
Diverse trainings
You receive customized onsite training, virtual instruction, online courses with your branding, Micro-trainings (departmental trainings), custom-created on-demand video trainings that address specific departmental deficiencies your team is experiencing, and one-on-one trainings when necessary.
Additional content
You get customized content for newsletters, internal team communications (emails, Team portals, etc.)
Tools for your HR team
You receive guides for hiring the prioritizes service
New employee training
We provide NEO (New Employee Orientation) trainings, so every new team member will begin their work with a clear service expectation
Service data management
We collect, analyze, implement, alter, and improve service initiative at every level of service based upon your data
Click here to view case study.
WHAT'S THE FIRST STEP?
Commit to creating exceptional service
1. Assess your willingness to begin creating real service change
2. Prepare to devote 12-24 months to invest in this process
3. Contact us to begin a service conversation
LET'S BEGIN A CONVERSATION
We are here when you are ready!
Everyone wants to deliver exceptional patient experiences. Committing to the process is the greatest barrier. Our team is here to serve you when you are ready to implement a proven service strategy that enables you to make a greater imprint on those you serve.
We look forward to speaking with you soon.